Time : July 26, 2018
Freshworks, a provider of cloud-based customer engagement software, recently onboarded Al-Tayyar Travel Group, a travel and tourism company in Saudi Arabia, onto its customer base in the Middle East.
“Today’s travelers don’t just want faster access to information — they want better, high-touch, personalized experiences … This industry has always been about assisting and anticipating needs of its end-users, and we are advocates of how technology can be used to simplify and streamline the entire consumer journey,” said Arihant Jain, business head — Middle East and Africa, Freshworks.
He added: “Our market-leading helpdesk software, Freshdesk, empowers agents to deliver exceptional customer support across every channel, time-zone and language. It is intelligently designed to work with multiple elements of a highly volatile industry like travel to ensure positive service delivery at various touch points.”
With customizable tools to build the service portal, knowledge base and online communities, the product is packed with live chat features and integration capabilities to smoothen support operations and enhance efficiency.”
Abdul Rahman Mutrib, chief technology officer, Al-Tayyar Travel Group, said: “Our role in the travel ecosystem is foremost to ensure we provide great experiences to our customers. Freshdesk has helped realize this goal by improving visibility on customer requests and fostering better engagement on all social channels.”